Courier Delivery Service

Screen Warehouse partners with various courier companies such as Fastway, CouriersPlease, Direct Courier, Northline, TNT, Allied Express. Due to the size of items shipped, some deliveries to rural areas in interstates could take up to 20 working days, detailed table see below.

Delivery Time Frame

Once your order is custom made to your specifications, it is then packaged for shipment direct to your requested shipping address. Once dispatched you will be sent a tracking number; see chart below for estimated transit times.

Please note the delivery time frame is an estimation and indicative only. We do not guarantee the delivery of item within the time frame provided. Factors, such as your area being the regional area, holidays, weather, can impact the delivery time significantly and cause extensive delay. Hence if you need the item to be delivered urgently, please select swift(48hrs dispatch) or express(24hrs dispatch) order priority during checkout or consider contact us before placing the order.  

Please consider that once the shipment is handed to our courier partners, it is not within our control anymore. We will make the best effort to help you contact the couriers and track the parcels. However, we cannot deliver all our shipment and should not be blamed if there is any delay once the tracking is provided. 

Extra Fees

For delivery to rural areas, delivery fees might increase based on your postcodes. You can use our postage calculator to get an estimate of the postage costs prior to place an order. Comparing to the shipping costs for metro areas, the higher fees are charged by the limited number of couriers to your area.  

Our shipping fees are competitive for all metro areas. 

For Swift (48 hours dispatch or pickup) and Express (24 hours dispatch or pickup) order priority, we charge an additional fees to cover the costs of overtime for us to get your order completed in time. You can select the order priority during check out. 

Refund of Shipping Fees

We refund you in full if you do not wish to proceed with the order, due to the extra fees.

Free Shipping Items

For flyscreen products, we also offer flatpacks in a box, Check our flatpack windows, and flatpack doors, which we offer as free shipping items.

Some cut to size mesh products, locks and other accessories are offered as free shipping items. All the shipping options will be displayed during check out. 

For reginal and rural areas, some of the free shipping items might incur a small shipping fees to cover the extra costs for us to ship the items to you. 

You can use our shipping estimator to work out the cost of shipping prior to place the order. 

Delivery Lost/Damage

We generally cover the item with hard cardboard and protect the corners with foam wrap. Despite our best efforts, we cannot avoid the items being damaged during transit. If the item is delivered and found to be damaged, you need to contact us immediately.