Terms & Conditions

Screen Warehouse is referred to here in these terms and conditions as “we” “us” or “our”. Your access to and use of this website constitutes your agreement to the following terms and terms. We reserve the right to modify this notice at any time, and your use of the Website after any changes will constitute your agreement to be bound by these Terms and Conditions as modified. We, therefore, recommend that you read these terms and conditions each time you visit our website.


We offer a limited warranty that our products will be free from defects in material and workmanship for a period of one (1) year from the date of purchase; This does not apply to accidental damage, misuse, abuse, misuse, product scratches.

  1. Screen Warehouse offers a limited warranty against corrosion on marine grade 316 stainless steel mesh, a five (5) year limited warranty that will be honored if the maintenance schedule is strictly followed.
  2. Screen Warehouse offers a one (1) year limited warranty on the lock and related hardware from the date of purchase.
  3. Screen Warehouse highly recommends installation by a licensed installer. Our specific security products are manufactured to Australian standards under our NSW Master Security License. They can no longer be set as secure unless installed by a licensed installer. They should be defined as Barriers or Safety, not security.

Master Licence 000100057

Measuring & Deductions

Always measure from the outside looking in when providing the lock side for your screen door and measure the lock height from the bottom of the door.

The final fabrication size provided to Screen Warehouse will be the exact size for the ordered items. If you are measuring an existing door or window, please provide the measurements accurately to the millimetre. If measuring for a new opening, follow the measuring guide provided within the Product Builder and make the deduction accordingly.

If at any time you are unsure about the measuring/ordering process, please call our office at (02)83854553, or use email or online chat to clarify.

Measurement Errors

Please read our measurements guide to ensure your item fits perfectly. Our products are customized to your specifications. You need to make your own deduction, if not sure please contact us first. We are not responsible if provided measurements are incorrect, resulting in products being incorrectly sized.

Colour Selection

The door frame and grille colours demonstrated on the product pages may not be an exact representation of the powder-coated aluminium frame colours that you have. We employ the most widely used and accepted industry colour terms and samples. Our colours should match your existing ones to the closest possible level. But if you require a 100% match, we recommend you request a sample. Please note “Color Choice” remains the buyer’s responsibility.

Cut Down

If your product is too big to cut, we offer a cutting service. Prices see the table below:

Item NameCost (AUD incl GST) per Item
Flyscreen Windows$30
Flyscreen Doors$100
Security Door (All Types)$120
Table 1. Cut Down Cost Break Down

The customers will cover both-way shipping to ScreenWarehouse/black to customers. It is important to note that your product should be packed in the same way it was received to ensure it arrives safely at our factory. If the door does not open safely, the customer is responsible for damages.

Alternatively, you can notify us first and then drop off the item back at our factory.

Returns Policy

Screen Warehouse offers custom-made security and screening products manufactured to your specific requirements, as such we do not offer refunds for change of mind, incorrect color selection, incorrect mesh selection, or incorrect frame size selection.

If your product is damaged in transit we are responsible for the damage and will take the necessary steps to ensure you receive your product in perfect condition.

Order cancellation within 24 hours after purchase/ order placement can be arranged via Office email: sales@screenwarehouse.com.au or contact (02)83854553.

Order Cancellation after 24 hours of original purchase time, a re-stocking fee for purchased materials (normally 50% of the product price) may be charged. However, if your order has already been manufactured, we cannot provide you with a refund.

Manufacturing Timeframe

The standard manufacturing timeframe is currently 3 – 14 working days from the date of purchase; this timeframe may be extended for the following reasons:

  • During peak periods
  • After promotional events
  • Supplier stock shortages
  • Delivery delays

Under any of these circumstances, Screen Warehouse will contact the customer to advise of the delay and provide an estimated time of completion.

Nominated Pickup Dates

You can nominate a preferred pickup date when placing the order. We will do our best to full fill your order before or on such a date. However, there is no guarantee that your order will be ready by the nominated date. Please contact the office and advise the date and only come to pick up when the order-ready notice is sent to you via email.

Screen Warehouse will not be liable for any costs unless additional confirmation has been provided in writing by the office that your item will be ready by such a date.

Freight – Due to COVID-19 freight delays should be expected due to a high volume of parcels in the delivery network Australia-wide. We appreciate your patience and understanding during this time.

Screen Warehouse employs various shipping companies and couriers to deliver your orders to your doors. Once dispatched, a tracking number will be sent to your email; you will be able to use online tracking to monitor the delivery of your items. Your order number provided should be quoted when contacting us in case your freight has not arrived within the estimated timeframe listed below (please take weekends and public holidays into consideration).


Please leave instructions (Authority to Leave in a safe place) for couriers in situations when you are not able to receive the order in person. Additional fees may be applied if more than one delivery is required. In case you miss your delivery, please ring the delivery company to rearrange the delivery or pickup.

Our Website Services

Our prices are in Australian Dollars (AUD) and include GST. You must be 18 years or older to use our services. By making a purchase through our website, you agree that you are of legal age. We constantly update our pricing information, and we reserve the right to change prices at any time. If an order is placed, we reserve the right to cancel it if there are changes or errors in the pricing. Thank you for understanding.

Site Access

  1. Visitors to our website are granted a limited, revocable license to access and use our content for personal, non-commercial use. This includes downloading copies of material (for example, onto a personal device) and storing it in any medium, as long as you don’t delete or change any copyright notices or other proprietary notices. Any other use of our content infringes our intellectual property rights.
  2. You may not copy, reproduce, republish, distribute or display any of the content on this website without prior written permission from us, unless it is done so in accordance with the Copyright Act 1968 (Cth).
  3. This license does not include the right to use any data mining robots or similar extraction tools. We also forbid metatagging or mirroring of our website without prior written permission from us. We reserve the right to serve you with notice if we become aware that you are metatagging or mirroring our site.


  1. From time to time, this website may contain hyperlinks to other websites. These links are provided for your convenience only, and we take no responsibility for the content or maintenance of any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website or of the information and/or products they provide.
  2. If you wish to link our website, you must do so at your own expense and without altering any of our website’s contents. This includes all intellectual property notices. You must also not frame or reformat any of our pages, files, images, text, or other materials.

Intellectual Property Rights

  1. All content on this website, including applets, graphics, images, layouts and text is copyrighted and belongs to us or we have a license to use those materials.
  2. All trademarks, brands and logos which are used on this website are either owned by us or we have a license to use them. Your access to this website does not give you permission to use these marks for any commercial purposes without our prior written consent.
  3. All comments, feedback, suggestions, and ideas (collectively, “Comments”) that you provide to us through this website become our property. If we use your Comments in promoting our website or in any other way in the future, we will not be liable for any similarities that may arise from such use. You also agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation or notification to you or any other individual who has submitted the Comments.
  4. When you provide us with Comments, you confirm that you are responsible for the material’s content, legality, originality, and copyright.


  1. By using this website, you acknowledge that the information provided herein is of a general nature only and is not professional advice.
  2. You should use your own care and skill when accessing and using this information. We do not guarantee the information is correct and free from errors. SWH shall not be responsible and accept no liability for any information from this website you decide to employ.
  3. To the extent permitted by law, any condition or warranty which would otherwise be implied in these terms and conditions is excluded.
  4. We take all due care in ensuring that our website is free of viruses, worms, Trojan horses, and/or malware; however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website. Thanks for understanding.
  5. From time to time we may host third-party content on our website such as advertisements and endorsements belonging to other traders.  Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.

Limitation of Liability

  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.


  1. By using our site, you concur to reimburse and hold us safe from all claims, activities, harms, costs and costs counting lawful expenses emerging from or in association together with your utilisation of our site.


  1. These terms and conditions are to be represented by and interpreted in understanding with the laws of New South Wales, Australia and any claim made by either party against the other which in any way emerges out of these terms and conditions will be listened to in New South Wales and you concur to pass through the ward of those Courts.
  2. On the off chance that any arrangement in these terms and conditions is invalid under any law, the arrangement will be restricted, contracted, understood or changed as necessary to render it valid but as it were to the degree vital to realize such validity.  If necessary the invalid arrangement will be erased from these terms and conditions and the remaining arrangements will stay in full constraint and effect.

Privacy Policy

  1. We embrace to require all due care with any information including Comments that you just may give to us when getting to our site. In any case, we don’t warrant and cannot guarantee the security of any data which you will provide to us.  The information you transmit to us is totally at your own risk in spite of the fact that we attempt to require sensible steps to protect such data in a secure manner.
  2. Our compliance with security enactment is set out in our separate Privacy Policy which may be accessed from our home page.