Q. When measuring for a new door from scratch (not replacing existing door), do I just supply you with opening size and you will make the door with appropriate deductions?
A. We will make the door based on the standard allowances. Some doors may have individual quirks. If you are not sure, you can check our detail guide here, or at the measurement tab.

For your reference, with sliding flyscreens, we normally install two bottom wheels only and the deduction is 8mm. If you choose to install top wheels as addon, the deduction is 12mm.

Once you enter the opening measurements into the text field, website will calculate the door size accordingly.

 

Q. What are interlocks?
A. The purpose of interlocks is to lock the back of the sliding door into the fixed panel simultaneously as the door is closed into the locking position, this ensures that the door is locked on both sides. A frame interlock is fixed to the back of the sliding door at the point of installation so as to have it interlock with the receiving interlock which is located on the fixed glass panel.

There are two different sized receiving interlocks:

• 5 mm offset interlock
• 7 mm offset interlock

5 mm offset interlock: When measuring for widths with 3 mm offset interlock allow no deductions.

7 mm offset interlock: When measuring for widths with 7 mm offset interlock allow no deductions.

Q. What if my door does not have a receiving interlock.

Substitute the frame interlock for a bug seal this will eliminate insects coming from the through the gap between the door and fixed panel – indicate this change when placing your order, frame interlock is supplied with all Security Sliding Doors.

Alternatively a Receiving Interlocks can be purchased from SCREENWAREHOUSE; contact the office for assistance 02 8385 4553.

Q. Do you have a showroom that I can visit?
A. Yes, we have. You can come to our address that shows on the website for the demonstration of the product. Make sure call us before you come therefore we can arrange our staff to receipt your visiting.

Q. What Powder Coat colours do you use?
A. Colours are standard Interpon and Dulux Powder Coat colours.

Q. Can I have another Colour if I am willing to pay for it?
A. Yes. Prices will have to be individually quoted. Please email [email protected]

Q. Do you do Security Grilles?
A. Yes, we sell 316 Marine Grade Stainless Steel mesh security grilles.

Q. How does your door compare with other similar doors?
A. We offer no comparisons to any other similar products. Our doors are as described. We stand by our quality, service and warranties as described.

Q. How long does it take?
A. The door is manufactured within 2 working days from receiving your measurements. Shipment usually takes one to four days. Once goods are dispatched you will be sent a dispatch notification.

Q. Can I pick the door up?
A. Yes, following the order process, and select the time&day for the local pick-up. Otherwise, we ship Australian wide.

Q. Do you discount for multiple doors?
A. No, however we can discount freight for multiple items.

Q. Can multiple doors be made keyed alike?
A. Yes, in lots of ten.

Q. Can the door be made out of square?                                                         A. No.

Q. What is the thickness of the door frame?

A. Standard 20mm