Hinge Security Door Lock SWH

Shipping

Once your order is custom-made to your specifications, it is then packaged for shipment directly to the shipping address. Once dispatched, you will be sent a tracking number.

From the time you place the order, your item will be dispatched from our workshop within 5-7 business days. Any delays in delivery will be communicated to you by our staff.

Delivery Time Frame

Extra Fees

For delivery to rural areas, we may ask you to pay some extra fees to cover the additional charges by the specific courier to your areas. We book our deliveries from transidrect.com.au. If you receive such an email requesting additional payment, you can check the website with the shipment details to review the shipping costs.

Our shipping fees are competitive if you are located in metro areas in Australia. However, some rural areas only have a very limited number of couriers and they charge significantly higher than our standard rates.

Alternatively, we can refund you the shipping fees, and you can organize the delivery from your end. We will disclose the shipment information in the email seeking extra fees. You can reply to us if we wish to do so.

Lastly, we can also refund you in full if you do not wish to proceed with the order, due to the extra fees.

For flyscreen products, we also offer flatpacks in a box, Check our flatpack windows, and flatpack doors, which we offer as free shipping items.

If you encounter any issues or have any questions during the ordering process please phone us on 02 8385 4553, we are always happy to help.

* Pending availability of stock (SWH will advise of any stock shortages that may extend the manufacturing time).

Return Policy

Please note all of our products are custom ordered and fabricated. We do not accept returns for refunds if:

1. you change your mind, not wanting it anymore;
2. you want a different colour or a different product;
3. the product does not fit the opening, is too big or too small;
4. there are scratches on the products upon delivery;
5. the mesh on the screen is not tight enough;

There are situations, where the products may be scratched. In this situation, we will need you to provide us with photos of the products received within 3 business days of delivery and show us the scratches. Unless the scratches show cuts into the materials resulting in the materials bent or breaking apart, generally they are not enough to warrant a refund.

According to AS/NZS 2803 Doors Security Screen, the primary purpose of a screen door is to create a safety barrier between the household and the intruder that can survive and withstand a certain level of impact. We generally do not consider scratches to be defects, but we do our best trying to avoid them by packing the products with layers of cardboard before delivery. We also generally leave the protective film intact when fabricating the doors. However, it does not guarantee the products will not have minor scratches upon its delivery. Please take this into account before making a purchase.

When fitting a metal mesh onto the flyscreens, it is impossible to stretch the mesh tightly, because 1. the mesh is harder than the aluminium frame; 2. the frame is not strong enough to hold the pressure of the over-stretched mesh. We generally do not recommend stretching the mesh very tight, regardless it is a metal or nylon mesh. A stretched mesh can break more easily under pressure or weather.

We will stretch the mesh to the degree that it will not cause the frame to deform and not break easily. If you find the mesh not stretched to the level of your old mesh or to your liking, there is nothing we can do because the materials that we used could be very different to what you had. Please consider the fact that the screen is to stop flies and insects, not anything else.

We will issue a refund if:

1) the product is deemed lost or stolen in transit; depending on the investigation of the courier company;

2) the product is significantly damaged, bent, or no longer fits its purpose upon receipt, you must contact us within 3 days of its delivery;

3) the product is fabricated significantly differently from the size requirements that you sent us; in this case, the difference must be greater than 5 mm and renders the product unfit for its intended purpose.

Please note that all the products are hand made and the tape measure can have a loose or tight fitting at the endpoint. Because of these reasons, a difference in tape reading of 1~4 mm should be considered within the margin of error and there are remedies that we can offer to fit the products without making any significant changes. We will not issue refunds or accept any returns in this case.